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Access Tech Support at Centennial Libraries

Need help with technology? Having trouble getting started with your classes online? Chat with a Peer Tech Mentor!

TECH HELP

PEER TECHNOLOGY SUPPORT

Appointments and User Agreement 

To chat with a peer technology mentor:

  1. Complete this form to connect with our mentor as soon as possible. Please note that there may be a delay if our mentor is working with another student.
  2. Or book an appointment to confirm availability or connect with our mentor at a later date.

Hours of this service:

  • Monday-Friday: 10:30 A.M.-6:00 P.M. · 

Failure to abide by the Centennial College Student Code of Conduct will result in a loss of Peer Technology Mentor services.

No swearing or use of obscene language. Visitors who are rude or abuse the service may be blocked and chats terminated if continued.

Please be respectful of everyone that uses this service.

If you are more than 15 minutes late accessing your appointment, the Peer Technology Mentor may not be available, and you will have to make another appointment.

By registering for this service, you acknowledge that you understand and agree to the guidelines above.

Chat Guidelines 

Mentors will speak only in English.  

Mentors can help troubleshoot issues with software or applications on your computer, including: 

  1. Responding to questions about navigating eCentennialmyCentennial, MS Office & Windows, as well as video conferencing software. 
  2. Providing guidance on how to access, save and print. 
  3. Answering questions about file storage, email issues, web support & navigation. 

 

IT SUPPORT

For in-depth IT support, as well as questions related to login issues, password resets, and network IDs, contact the IT Helpdesk. 

The Helpdesk can be reached:

For help with software specific to your program, book an appointment with a tutor a the Learning Centre:

How to Book Tech Support Help

 

SUSPENSION OF MAKERSPACE SERVICES

In light of COVID-19, we will not be lending items from the Emerging Technology collection until further notice. Additionally, we will not be accepting Makerspace bookings or fulfilling 3D print requests. 

Please contact library@centennialcollege.ca or makerspace@centennialcollege.ca with questions or concerns. 

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