Library Guides: Coronavirus (COVID-19): COVID-19: Impact on Higher Education

COVID-19 and Higher Education (Gartner)

COVID-19 in Higher Education: Responding to the Short-Term Challenge The COVID-19 crisis is driving many institutions to explore online approaches for continuity of education. Higher education CIOs facing this challenge must clarify their aims, assess capabilities, act quickly and then analyze results to improve effectiveness.
Healthcare Technology Innovations for Identifying and Managing COVID-19 Patients Key finding: Healthcare providers, academic institutions and IT vendors are rapidly extending their current solutions and creating new solutions to enable these new capabilities and reduce demand on health delivery organizations (HDOs).

COVID-19 and Management (Gartner)

A CIO’s Guide to COVID-19 Communications The COVID-19 health crisis creates the need for carefully crafted information and messages to address uncertainty and provide guidance. CIOs may not have overall responsibility for enterprise communications, but a better understanding of communication do’s and don’ts achieves smoother operation.
COVID-19: Inoculate Your Workplace Against Racism A pandemic, or even the looming potential of one, can fuel fears and xenophobia; anti-Asian sentiment has surfaced in the wake of disease that emerged in China. Legal and compliance leaders must combat online misinformation with credible facts and remind employees that respect for all is critical.
Tool: Pandemic Response Checklist for Coronavirus (COVID-19) Use this checklist, which provides an overview of the major aspects of pandemic response, to update and monitor your organizations’ plans.
Lead Your Employees Through the Emotional Side of COVID-19 The COVID-19 crisis impacts employees at home and at work. Risk management leaders must act to create a psychologically safe workplace that addresses the emotional to promote a resilient workforce. Leading through the rational and irrational sides of crises requires different practices than normal.
Managing Remote Teams During the Coronavirus (COVID-19) Outbreak Employees are increasingly working remotely due to the new coronavirus (COVID-19) outbreak. This article provides recommendations for HR leaders to help managers at their organizations successfully lead remote teams.
6 Manager Activities to Maintain Employee Performance and Engagement During a Potential Pandemic Pandemics have the power to evoke a variety of emotions that can disengage and distract employees from their work. HR leaders must equip managers to help employees stay engaged through the disruption and uncertainty brought about by potential pandemics such as COVID-19.
Coronavirus (COVID-19) Outbreak: Short- and Long-Term Actions for CIOs COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working and growth patterns. CIOs need to respond to the crisis with both short- and long-term actions to increase resilience against future disruptions, and prepare for rebound and growth.
Deliver Customer Service During COVID-19: Improve Digital and Self-Service Capabilities Due to COVID-19, many customer service teams face large volumes of incoming requests, while their contact centers have a reduced capacity. Application leaders supporting customer service must improve their organization’s digital and self-service capabilities to gain short- and long-term resilience.
CIOs Must Guide IT Managers in Maintaining Employee Engagement During COVID-19 COVID-19 has caused dramatic workplace disruption and staff displacement that contribute to employee distraction and disengagement. CIOs must help their IT managers in keeping staff engaged through the disruption and uncertainty.
Technology Providers Offering Assistance to Organizations Affected by the COVID-19 Crisis This is a list of technology providers who are making special offers to organizations affected by the COVID-19 crisis. CIOs can use this Excel file to quickly and easily find assistance that may be available to them and their organizations during this time.
How Application Leaders Can Address the Unprecedented Organizational and Cultural Impacts of COVID-19 Organizations are facing unprecedented challenges due to the COVID-19 pandemic, with remote work, high distraction and high absenteeism the new norms. As the world rewrites “normal,” application leaders’ decisions on the people aspects, key assets and work prioritization will have long-term impacts.
Workforce Resilience in the Eye of the Pandemic: Overcoming the Current Remote Work Situation While Planning for the Future As the shock of mandatory remote work requirements begins to diminish, digital workplace leaders are left with the immediate challenge of improving the current situation, while beginning to consider the short- and long-term impacts of the global COVID-19 pandemic on workforce resiliency.
Managing the New Hire Experience During and After COVID HR professionals can use this research to learn about the different stages of the journey of a virtually onboarded new hire and identify areas where they need to take action to enhance the new hire’s experience.
Ongoing Strategic Triage of Priorities Can Improve Outcomes During COVID-19 Crisis Decision making during a crisis is often slower and less effective than it should be as most organizations apply the same processes they use under normal conditions. To address the impacts of COVID-19, executive leaders should use triage techniques that optimize the decision-making process.

COVID-19: Returning to Campus

Strategies to Ensure Social Distancing for On-Site Workers During the COVID-19 Outbreak Due to the COVID-19 pandemic, organizations are examining their preparedness plans and evaluating steps to maintain employee wellness and safety. Audit leaders can use this research to understand social distancing and verify efficacy of existing controls to implement the same for on-site employees.
A Strategic Framework for Communicating With Frontline Workers in Times of Anxiety Frontline workers may be exposed to health and safety risks, as they often deal with the public and operate in public spaces. COVID-19 requires application leaders to step up their technology options to enable all stakeholders to proactively communicate and engage with their community.